Testimonials for John's Waterproofing

Thanks so much for your service, James was the person providing the service. He has been providing the service year after year and we think he is great! Professional, knowledgeable, and trustworthy. Thank you for sending him. 

Brandon was very courteous and helpful.

I loved meeting Andrew and going over all my options to fix our water issues at my home. I met Andrew at a job site, and I will definitely be recommending him to my clients in real estate.

Letter from our customer Dear John Lombardi and Robin Eckloff: Please consider this letter as an unsolicited testament and rousing endoresement of the service we received from your Service Technician, Caleb Osborn. As you're probably both well aware, we have had water/drainage problems with our home since we moved in almost 8 years ago. Over the years, we have had numerous companies, including yours, address the problems to try and alleviate our continual wet environment. You installed the CleanSpace Crawl Space Encapsulation System in February 2013. Although this has helped a good deal, we still seemed to have sump pump/drainage problems whenever it rained. The SaniDry dehumidifier system stopped working altogether. The sump pump, on the other hand, ran continually, non-stop, for hours on end even after the rain had stopped. Caleb was tenacious, persistant and determind to find the problems and mitigate our anguish and angst. We found Caleb to be honest, sincere , hard-working but most of all, professional and astute. he diagnosed the problems and quickly determined a correct course of action. he went over the issues with us and quickly set on a plan to rectify the problems. His perseverance and resolve were as if this was his own home. We really appreciated his commitment to excellence and his superior customer service. This is so lacking in many businesses and employees today.  We are both retired from a couple of high level management positions and are well aware of how important it is to have competent and highly capable people not only with the technical skills but also the people skills to match. They are the "face" and best marketing tools of your company. With Caleb Osborn, you have a gem and a definite asset to your organization.  Sincerely,  Jeffrey and Sharon

Thank you to Ramon, Ivan and Jake for their part in addressing water problems at the Hulbert house in mid-October. Because my daughter Julie needed to be at work, I was recruited from Kennewick, Washington to be present during that phase of the project. Ramon kept us well informed of work in progress with pictures and explanations of steps needed to do the job properly. All the guys took special care to keep things as clean as possible, which was not an easy task with mud. I believe the job will be completed this week now that it's dry enough to insulate the walls. Really appreciate their customer assistance and working attitudes. Kudos! Thanks to you all. Based on the progress so far, I would highly recommend John's Waterproofing to others.

IN THE CRAWL SPACE: Removed ALL the old, wrinkled up, dirty (and in some places wet) water barrier; removed all the old debris under the house as well and smoothed out the dirt flooring in the crawl space.  Added a complete sump pump system.  Added a brand new barrier system that went all the way up the side walls.  OUTSIDE:  Added under ground piping to bring the rain water from the gutters to the back of our property and then replaced all the grass and dirt that had been displaced. After we had a big shower pipe leak go undetected under our home (until we had a plumber inspect and fix it) my husband hired John's Waterproofing to replace the barrier, add a sump system in case another pipe were to ever break and go undetected. We also decided add in gutter drainage as an additional precaution.Our only crawl space access is a small door in the floor of a back bedroom so we were concerned about how they were going to be taking out 1300 sq feet of old wet dirty plastic barrier sheeting. The crew arrived promptly and went right to work putting up PROTECTION on every wall and the floor of the back bedroom, and then the floors and walls of the hallway and living room so they could take all the dirty/damaged barrier sheeting outside without getting our freshly painted walls and our brand new carpeting dirty. I was impressed.Then, the crew split up to complete both the outside repairs and the crawl space clean-up and sump pump installation simultaneously. They were GREAT guys and I really enjoyed their sense of humor and willingness to explain everything they were doing in great detail. They were also very skilled, quick and professional. Gracious even, refusing all offers of beverages on a hot day.They tested everything out when done and then I was given instruction on the use of the sump pump and the things that it does and could/would do. He was very easy to understand. They hauled ALL the bad barrier and debris away without added cost. When they were gone, there was nothing for me to clean up or wipe down inside or out. I looked in the crawlspace and was SO RELIEVED!!! What a HUGE DIFFERENCE!!! I am so glad we hired John's. I wish I could show before and after photos.

Very happy with your crew. They were great out here! 

Installed drain channel in garage to drain water leaking up through the floor and also down the wall. They were a few minutes late but had the courtesy to call and inform us. They were very nice and professional. Would definitely use them again.

We had multiple companies come out and you guys were by far the best/most helpful. Our inspector (Dan) went above and beyond to go over our options and answer any of our questions. We really appreciated his help!

This was fantastic! I loved working with John's on my basement repairs. 

Jacob is very personable and knowledgeable. I especially appreciate that the company brings in other resources to the Wednesday AM meetings. This enhances the professionalism of the whole team and allows for informed discussion with potential customers. Glad I researched John's Waterproofing before time and Jacob as the representative sealed the deal.

All of your employees were professional and performed a great job.

Very comprehensive and well thought out, with a great presentation. The sales person was not pushy, but personable and professional.

I visited the company website so I could let company management know how my recent job went but couldn't figure out where to send it. So, if you wouldn't mind, please pass this on to whoever will be interested. As you are aware, my job consisted of crawl space encapsulation with some minor changes requested by me, and a new sump pump system.  While you and I had some minor differences of opinion as to what I wanted done, I want you to know how much I appreciate your working with me to get those accomplished. I am very satisfied with what was done and only wish I would have done it ten years ago. Thank you for a great job.   Secondly, I want management to know what a pleasure it was working with Lupe and his crew. Rodney was there from day one, and I'm sorry that I can't remember the name of the fellow that joined them on Tuesday. All three introduced themselves and were very polite. Everything was cleaned up at the end of the day and my garage was never a mess. Lupe did a great job on new sump pump installation, replacing the entire line from pump to downspout.   And finally, the job was finished in two days instead of three as originally discussed. Lupe sought me out and ask permission to work a little later on Tuesday so the job could be finished. I appreciated that.   So again, thank you and your installation crew for a job well done. I would certainly recommend you guys to anyone who might be in need of such work in the future.

 Daniel was great in walking me through the process and laying out what needs to be done.